Help with Roblox

IMPORTANT: Previously, Roblox credit was converted from your home currency to USD. Since April 24, 2023, this is no longer the case and Roblox credit is automatically be displayed in your own local currency. If you still had Roblox credit on your account at the time, it has automatically been converted to your own currency. So in some cases, this means you get more or less Robux for the same amount.

How to redeem a Roblox gift card?

  • Go to
  • Log in or create an account.
  • Find your PIN and enter it on the website.

What is the difference between Roblox and Robux?

  • Roblox: also known as Roblox credit, is the currency with which you can top up your Roblox account. You can use this credit to buy Robux. Click here to redeem a Roblox code.
  • Robux: this is the in-game credit with which you can adjust/add accessories for your avatar. There are many options including hats, hair, shirts, body types, facial items and much more. You can redeem a Robux code via the Xbox console or the Microsoft Store.

Did you buy Robux while you needed Roblox credit?
You might have accidentally bought a Robux code while you needed Roblox credit. Unfortunately, the purchase cannot be reversed because a Robux code, as also stated on the product page, cannot be refunded or exchanged after it has been delivered by e-mail. This code can only be redeemed via an Xbox console. If you do not have an Xbox console, then it is unfortunately not possible to collect your credit. Read below how to retrieve the credit on an Xbox console.

How to retrieve Robux credit via an Xbox console?

  • Turn on the Xbox console.
  • Log in to your Xbox console. If you don't have an Xbox account yet, create it first.
  • Install and open the Roblox application on your Xbox console.
  • Log in with your Roblox account.
  • From this moment on, Roblox will synchronize and your Robux credit will be visible on all platforms where you can play Roblox. NOTE: it can take up to 24 hours for your Robux credit to become visible.

How do you install Roblox on your PC?

  • Click Start (Start.jpg) and open the Microsoft Store.
  • Find the Roblox application and open it.
  • At the right, click install.
  • Log in with the desired account (if you do not have an account yet, you must create it first).
  • As soon as the download is complete you will receive a notification and the Roblox application will be found in Start (Start.jpg).

Code redemption issues

Gift card currency must match account location
Roblox made some changes in 2023. Since then you can only redeem a Gift Card that is denominated in the same currency as the country where your account is registered. In other words, you cannot redeem a Gift Card, which is denominated in United States Dollars, to a Roblox account that is denominated in another currency, such as Euros. For more info read our article Gift card currency must match account location

The website asks me for a PIN, where do I find it?
The gift card code that you received from us is the PIN.

I redeemed the code, but it says it’s already redeemed

  • Most of the time, when this error message appears, the redemption worked. You can see the credit in your currency below the ''Redeem'' button.
  • With your credit, you can now purchase the Robux. You can also visit the billing page of your account to view your available credit.

You don’t see any credit? Then please relog to your Roblox account. If after this, the credit still doesn’t appear, we kindly ask you to contact the Roblox support. They will be able to provide you with technical assistance.

I redeemed the code, but I don’t have any Robux
The Roblox gift card that you purchased on our website does not give Robux, it adds credit to your Roblox account. With this credit, you can purchase the Robux.
You can visit the billing page of your account to view your available credit. With your credit, you can now purchase the Robux.

I can’t redeem the code (error: An unexpected error has occurred. Please try again later.)
This error message appears when the Roblox website encounter difficulties. It is not related to the code. It is advised to try to redeem the code later.
If you have already tried that, but the redemption is still impossible, please contact the Roblox support.

The code is invalid
This can happen for 2 reasons:

  • You are not redeeming the code on the right page. The gift card is not a ''promo code'' or a ''star code'', it is a gamecard. It must be redeemed on this page.
  • You typed the code with a typo. The most common errors are: writing Rl (minuscule L) instead of RI (capital i), and O (capital o) instead of 0 (zero). It is advised to copy and paste the code to avoid typos.
Feb 20, 2024

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