Help with Steam

The code must be for the same currency as your account

Note that the currency visible in your Steam account must match the currency of the code you are purchasing. Did you buy a code for the wrong currency and don't manage to redeem it? Please send us an email to with your order number and/or e-mail address.

How to install Steam on your PC?

  • Go to the Steam website.
  • Click Install Steam.
  • Go through the installation process.

Redemption of a Steam credit

  • Open the Steam application.
  • Click Games in the top left, then Redeem a Steam Wallet Code.
  • Enter the code and click Continue.
  • Your credit has been added successfully.

Error messages / error codes

For all your questions about error messages / error codes, we kindly request you to view this Steam page. We would like to inform you that we can under no circumstances offer you help in finding out the meaning of certain error messages / error codes.

Do you get an error message saying that your code has already been used? As soon as we have received the payment, your code will be activated (= made usable) and delivered immediately. This makes it technically impossible for your code to be already used before you received it. This error is probably a technical issue that happened when you redeemed the code the first time. The steps below can sometimes help to solve this problem.

  • Make sure you have redeemed the code on the correct account (for example, you redeemed the code on account A while logged in with account B).
  • Check the transaction history of the account where you redeemed the code.
  • Restart the device and log in again. This ensures that your credit is updated.

Is the problem not solved after this? Then please contact the publisher.

Feb 1, 2024

Contact us

Not finding what you're looking for? Contact us